TagMan has played a pivotal role in a new report from the IAB, which explores attribution and customer conversion journeys in the retail sector.
We were delighted to provide the IAB 
with the data and analysis for this latest research. It forms the heart of the report and shows the true path to sale for retailers.
Using the full conversion path and non-converting data feed reports for leading UK retailers TagMan partnered with the IAB to investigate the following key areas: Continue reading
With the UK’s European Union (EU) E-Privacy Directive coming May 26, and similar US privacy laws still pending, many etailers are concerned about compliance.
At the heart of this privacy issue, are a website’s tags, cookies, and data collection and how etailers will manage consumers opting out of online tracking by putting “do-not-track” capabilities in place. Fortunately, tag management systems enable advertisers to control all data-driven vendors in one place, thereby ensuring that best practices are met across the board. When it comes to TagMan, our system has do-not track built in from the start, enabling marketers to comply with the opt-out promises that the various laws and regulations require, and still continue to use tracking systems that don’t require such opt-outs. Here Virgin Atlantic talks about how they use tag management to manage their ePrivacy compliance. Continue reading
With the assistance of Ghostery, we’ve put together some data showing that social plug-in adoption among Experian Hitwise Top 100 UK Travel Retail Sites lag far behind adoption among all top sites. While 50% of all top sites have a Facebook plug-in and 43% have a Twitter plug-in, it turns out that only 29% of the Top 100 UK Travel Retail Sites have any social plugin at all (see our infographic after the jump).
This despite evidence that shoppers are becoming increasingly social, with 58% of online consumers having “followed” a retailer through Facebook, Twitter or a retailer’s blog. Continue reading
With the assistance of Ghostery, we’ve put together some data showing that social plug-in adoption among Experian Hitwise Top 100 US Travel Retail Sites lag far behind adoption among all top sites. While 50% of all top sites have a Facebook plug-in and 43% have a Twitter plug-in, it turns out that only 29% of the Top 100 US Travel Retail Sites have any social plugin at all (see our infographic after the jump).
This despite evidence that shoppers are becoming increasingly social, with 58% of online consumers having “followed” a retailer through Facebook, Twitter or a retailer’s blog.
Slow Loading Tags
According to a recent article in NY times Impatient Web-Users Flee Slow Loading Sites, 400 milliseconds is too long. Thirty-seven percent of consumers find performance issues when visiting a website unacceptable, and 86% of users will leave a site after having bad experiences, according to another study from Compuware.
When it comes to tracking what consumer’s are doing on websites, marketers need to use many third-party tags from web analytics, email, search, ad servers, online testing, behavioral targeting, social media, and more. These systems get very complex and often use Javascript which can slow pages down, making it harder to track conversions especially when the user experience has been compromised. See this Compuware Load Testing Infographic to view key findings from their survey and learn exactly how slow tags, that result in poor page performance, negatively impacts your bottom line. In fact we proved in our recent study that, “Just One Second Delay In Page-Load Can Cause 7% Loss In Customer Conversions.”
A marketer’s ability to have their company’s website’s pages load quickly has direct impact on sales and ultimately on the bottom line. Page load times can impact the overall customer experience, as well as SEO as page speed determines your ranking when users search in a browser. According to the Aberdeen Group, a 1-second delay in page-load time equals 11% fewer page views, a 16% decrease in customer satisfaction, and 7% loss in conversions. And that sounds bad for business.
We partnered with the UK’s leading glasses e-tailor Glasses Direct to study page speed and conversion behavior. Our study enabled us to build a case for the true correlation between page speed and dollar values. Our findings substantiated the Aberdeen findings, where increases in page-load time significantly impacted conversion rates, dropping by 7%.
Analytics and optimisation consultancy Logan Tod has developed an approach that incorporates attribution modelling within its own optimisation framework so its clients can decide where to invest their ad spend.
The framework classifies individual marketing activity, from high-level channels down to low-level keywords, with specific recommendations associated with each. One visualization of Logan Tod’s process looks a little like this:
The conversation about consumer privacy on the Internet is heating up due to recent legislation proposed both in the EU and the US. It’s a real concern for both consumers and website publishers alike. (This webinar from Marketo has the latest on EU and US e-privacy law, just in case you haven’t been following.)
Current technologies that track consumers’ behavior when browsing the Web are often dropping cookies on users’ Continue reading
TagMan recently caught up with Andy Kahl Product Manager at Evidon, Ghostery’s parent company, to talk about their recent study: Biggest Lagger: The Top Ten Elements that Slow Your Internet Down (US), in which they tracked their GhostRank Panel volunteers to monitor the Internet and most third-party content. Out of nearly 800 companies they watch, they found the top 10 that lag the web browsing experience the most in the U.S.
Rob Silsbury, marketing director of online glasses retailer Glasses Direct is under no illusions as to the state of the retail environment in 2012.
Speaking at TagMan’s most recent client get together TagMeet 2, Silsbury said: “It’s going to be a pig of a year.” And none of the other retailers in the room looked ready to disagree.
So what does Glasses Direct plan to do about it? Given its focus is online, then drive its online channels hard. Efficiency is the overriding mission. But, that doesn’t mean the company isn’t prepared to invest to get as lean as possible. Silsbury has a couple of things in mind: Continue reading
